We believe in taking responsibility for what we promise to our Clients. For that reason, we give a 100% unconditional satisfaction guarantee on all our contracts. Basically, when the work is done and we raise an invoice, if you are less than completely satisfied, then you pay us only what you think our service is worth. In any case, we will submit to you whatever we have produced that far (analysis, presentations, interview material, etc.) so that you may be able to use such material internally.
The only request that we will advance in that case, is that you take some time to meet with us and explain to us where you felt that our service let you down.