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Thought Leadership Series



Performance Management
Today, market and production globalisation and the network- and knowledge-based economy are triggering continuous changes in the way companies are organised and the way they do business. After four decades of focusing on optimisation of internal operations, companies have realised that they have to invest in integrating their internal operations with those of suppliers and customers. The XXI century is clearly going to be about the collaborative enterprise, i.e. a set of organisations that work together exchanging information, sharing activities and resources and complementing one another’s capacity for mutual benefit and a common purpose…..
   
Increasing strategic importance of logistics related processes demands higher integration of performance management and supply chain management. Despite the increasing focus on supply chain management and business collaboration, studies in the area of performance management still narrowly look at the single enterprise and its “within-enterprise” processes. Most of these existing studies are loosing relevance in today’s industrial dynamics, where business models, such as that of the supply chain, are merely the tip of an emerging trend in new organisations alliances, boundary redefinition, and market structures….
   
Shared Services
An Executive Guide to Shared Services, The Times, Special Supplement: BPO and Shared Services, 29 June 2007
   
Business Process Outsourcing
The difference between BPO and successful BPO, The Times, Special Supplement on BPO, 06 December 2006